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Non Geographical Numbers

Support Services

Maximise the efficiency of your incoming call handling with a complex routing plan from Diamond Solutions.

• Were you aware that you could direct your calls to more than one site using only one contact telephone number?
• Did you know that you can route your calls based on the location of the caller?
• Are you aware that you can have your calls diverted to different locations based on the time of day?
• Did you know that you can configure, change and monitor your routing plans online?
• Did you know that Diamond solutions can create a bespoke call handling solution for your company?

We have outlined the support services that are available to make your NGN work hard for your business. See the services at a glance and then contact us if you would like to know more about the set up process and costs.

Geographic Call Routing

• You can attach as many as 96 geographic numbers to your 08xx number (depending which plan you select) providing one simple point of call for your customers.
• As a national company you can provide a local service to your customers.
• Add additional numbers as your business grows without disruption to your service.
• Amend your call routing plans online using the Diamond Solutions Care service.

Divert on Busy

• Never miss another call.
• Divert on busy and on unanswered calls.
• Ability to divert to data capture.
• Divert on busy numbers can be modified instantaneously online using a secure web interface.
• Call statistics available instantaneously via Diamond Call Care web site. View calls answered straight away, calls answered on divert and calls that received NU tone.

Dated Divert Services and Timed Divert Services.

• Effective incoming call handling.
• Create your own bespoke incoming call plan to suit your business needs.
• Effective marketing response management.
• Improve customer care.
• Monitor call response and change your diverts instantaneously online using Diamond Solutions Call care system.

Call ratio Distribution Service

• Effective incoming call management
• Improve performance
• Ease the pressure of peak time calls
• Monitor your call answer response using Diamond Call Care.