Further to the recent communication regarding the Openreach withdrawal from sending engineers to sites for either new installs or maintenance calls, please see communication due to be sent to customers here.

The only exception to this decision is for Blue Light and emergency services as well as the published essential industry sectors deemed necessary to have communications services installed and maintained.

There will now be an inevitable slowdown in business with customer orders not able to be fulfilled, and we are working hard with our partners to find a resolution where it exists, however, please be prepared that all suppliers are following the Openreach approach and withdrawing any non-essential on-site services.

We will continue to keep you informed as more information is made available to us and share with you any updates we receive.

In the meantime, please continue to heed Government advice and remain safe and vigilant to risk.

COVID-19 – Latest Updates from DSUK