This month we have been introducing you to the world of VoIP, and hopefully by now you have a lot more information at your fingertips than you did on the 1st June.
One thing that you may be aware of through your own research is that you can set up a VoIP system on your own, you don’t necessarily need us or any other company for that matter. There are online services available where all you have to do is select your handset and some optional extras (such as personalised voicemail and hold music) and away you go. There is nothing wrong with this approach necessarily, and on the surface you may feel that you have saved a few pennies, but we do have some words of caution.
Cheaper is not always better
Saving a few pennies at the start is not the same as a long term cost reduction. Without the proper guidance and advice of an independent expert you may find that you purchase the wrong type of handset for your needs. It may be that you cannot set up conference calls, which is something you require on a regular basis. Perhaps you can only have two incoming calls at a time, but you want to be able to manage 10.
With Diamond Solutions you can be assured that we will ask you what you need, rather than tell you what we think you want. It is important to us to make sure that you have a system in place that suits your business needs, and we will do everything we can to put that system in place for you, with minimal hassle.
Expert advice from the outset
As well as making sure we ask what it is you are looking for from a telephone system, we will also make sure that you have everything in place to accommodate it. For example, it is important you have a strong and reliable broadband connection when it comes to facilitating a good VoIP connection.
Because your voice is turned in to data that can be transferred via the internet speeds are important. The last thing you want is for your connection to be slower than the speed in which you need the data to be sent. This is what can create delays in speech being received, and even cause the echo you may hear when you speak to someone based abroad.
We are well aware of the potential problems that customers can face, and will therefore check everything before you commit to buy. We also have technical engineers we work with very closely to make sure that you are setting all your computer systems etc up properly so they are not having a negative impact on your broadband.
Support when you need it
We are always at the end of the phone, whether that be a landline, mobile or VoIP system. That means if you have any problems, all you have to do is get in touch and we will do everything to get you up and running again as quickly as possible.
You are not a customer number to us, you are everything to us so get in touch today on 0330 400 4455 to find out more about how we can support you to embrace VoIP.