Please see below for an important update from Vodafone regarding important changes to Business Traveller and their wider roaming proposition.

Business Traveller is changing

From 05 May 2020, Vodafone is introducing a 2 tier approach to the fee customers pay when roaming in their ‘World Zone’.

As it stands today, Business Traveller allows customers to take their home allowance abroad to 104 destinations (105 once Vodafone re-zone Turkey) in the ‘World Zone’ for a daily fee of £5.

From 05 May 2020, Vodafone is making changes with 13 destinations remaining at £5 per day and the remaining destinations moving to a £8 per day fee. This will affect both new and existing customers.

The below outlines the costs and countries included in the change for customer contracts taken both before and after 28th March 2019.

World Traveller and Business Traveller for contracts taken before 28 March 2019

Tier 1 (£5 per day)

Australia, Canada, China, Hong Kong, India, Israel, Japan, New Zealand, Qatar, South Africa, Turkey, United States of America

Tier 2 (£8 per day)

Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bermuda, Bonaire, Brazil, British Virgin Islands, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Democratic Republic of the Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Grenada, Guatemala, Guyana, Haiti, Indonesia, Jamaica, Kenya, Lesotho, Mexico, Montserrat, Mozambique, Panama, Peru, Puerto Rico, Russia, Saba, Serbia, Singapore, Sint Eustatius, Sint Maarten, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Suriname, Thailand, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, US Virgin Islands

Business Traveller for contracts taken on or after 28 March 2019

Tier 1 (£5 per day)

Australia, Canada, China, Hong Kong, India, Israel, Japan, New Zealand, Qatar, South Africa, Turkey, United Arab Emirates, United States of America

Tier 2 (£8 per day)

Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bonaire, Bosnia and Herzegovina, Brazil, British Virgin Islands, Cambodia, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Democratic Republic of the Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eswatini (Formerly Swaziland), Fiji, Georgia, Ghana, Grenada, Guatemala, Guyana, Haiti, Honduras, Indonesia, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Macau, Macedonia, Malaysia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Russia, Saba, Samoa Western, Saudi Arabia, Serbia, Singapore, Sint Eustatius, Sint Maarten, South Korea, South Sudan, Sri Lanka, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Suriname, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Vietnam

Customer Communications:

Vodafone will be communicating these changes to impacted customers from the end of March and offering a small percentage of customers a right to leave.

DWS will be updating the necessary documents (such as the Guide, roaming maps and price plan guides), to reflect this change

Turkey re-zoning

In addition to the above, Vodafone will also be removing Turkey out of their Roam-Free destinations and moving it into their Roam-Further proposition. The changes will impact both new and existing customers from 05 May 2020.

Single plans, such as Red, Red Legacy, Unlimited Max (including SIMO and MBB) and Business Value will be affected with Roam-Free destinations decreasing from 48 to 47 countries and Roam-Further increasing from 104 to 105 countries.

Sharer plans, such as Business Advance, Business Freedom and Business Optimiser are also affected. Europe Zone 2 will be decreasing from 7 to 6 countries and the Rest of World 1 will be increasing from 104 to 105 countries.

If you have any questions in relation to this update, please contact your Business Development Manager.

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